Returns & Refunds
Hassle-free returns and customer satisfaction guaranteed
Return Policy
Most items can be returned within 30 days of purchase for a full refund or exchange.
Easy Returns
Simple return process with prepaid shipping labels
Full Refunds
100% refund to original payment method
Free Exchanges
Exchange for different size, color, or model
How to Return an Item
Contact Customer Service
Email us at sanctuarysupplystores@gmail.com or call +1 (555) 123-4567 within 30 days of purchase. Include your order number and reason for return.
Get Return Authorization
We'll provide you with a Return Authorization Number (RMA) and prepaid shipping label. Returns without an RMA may be delayed or rejected.
Package & Ship
Securely package the item in its original packaging with all accessories. Attach the prepaid shipping label and drop off at any UPS location.
Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive an email confirmation.
Return Conditions
Acceptable Returns
- • Items in original condition
- • All original packaging and accessories
- • Unused and unopened items
- • Items with manufacturing defects
- • Wrong size or color received
- • Damaged during shipping
Non-Returnable Items
- • Used or damaged items
- • Items missing packaging
- • Personal hygiene products
- • Custom or personalized items
- • Software or digital downloads
- • Sale or clearance items
Refund Information
Refund Timeline
Refund Methods
Refunds are issued to the original payment method used for the purchase. Credit card refunds typically appear within 3-10 business days, while PayPal refunds are usually instant.
Restocking Fees
No restocking fees for returns due to defects, wrong items, or shipping damage. A 15% restocking fee may apply to returns for change of mind or buyer's remorse.
Exchanges
Need a different size, color, or model? We offer free exchanges for most items. Exchanges follow the same return process and are subject to the same conditions.
Exchange Options:
- • Different size or color of the same item
- • Similar item of equal or lesser value
- • Upgrade to higher-value item (pay difference)
- • Exchange for store credit
Check Return Status
Need Help?
Questions about returns? Our customer service team is here to help.
Quick Questions
How long do returns take?
5-7 business days after we receive your return
Do I pay for return shipping?
No, we provide prepaid shipping labels
Can I exchange an item?
Yes, free exchanges for most items